Last updated: 25 May 2026
These Terms of Service (the "Terms") are a binding agreement between you and Elumi AI Limited, a company established in the Dubai International Financial Centre (DIFC), United Arab Emirates ("Elumi AI Limited", "we", "us", "our"). Elumi AI Limited operates the HeyLoLo website and pre-launch waitlist.
Full company details are on our Imprint / Legal Notice page.
These Terms apply to your use of the HeyLoLo website — heylolo.ai and any pre-launch URL where the same site is served (together, the "Site") — and to the HeyLoLo pre-launch waitlist. They do not cover the production HeyLoLo product, which will be governed by separate product terms presented to you when the product launches.
By using the Site or joining the waitlist you confirm that you have read and agree to these Terms. If you do not agree, please do not use the Site.
The Site, and the waitlist, are intended for parents, guardians, and other adults. To join the waitlist you must be at least the age of digital majority in your country of residence (16 in Germany; 13–16 elsewhere in the EU/EEA depending on the country; 13 in the United States under COPPA; 13 in the UK).
We do not knowingly accept waitlist signups from children. If you believe a child has signed up, please contact privacy@heylolo.ai and we will delete the record promptly.
HeyLoLo will be an AI assistant designed for families, aimed at children ages 6–14 under parental supervision. At launch, the production product will include parental controls, age-appropriate safeguards, transparency about AI interactions, and a parent dashboard.
The product is not yet available. Today, the only thing you can do here is read information about the product and, if you choose, join the waitlist. Anything we say about the future product is forward-looking; specific features and pricing will be confirmed when the product launches and may change before then.
HeyLoLo uses artificial intelligence, including large language models. AI systems can be wrong, can produce inaccurate or misleading information (so-called "hallucinations"), and can occasionally behave unpredictably even when carefully designed. HeyLoLo is not a substitute for professional medical, legal, financial, educational, or psychological advice and should never be relied on for emergencies. If you or your child are in distress or in danger, contact your local emergency services or a qualified professional.
The HeyLoLo production product will tell users clearly that they are interacting with an AI system, in line with Article 50 of the EU AI Act.
Joining the waitlist creates a record under your email address. You are responsible for the accuracy of the email you provide and for any optional information you choose to share with us.
You can ask us to remove your waitlist record at any time by emailing privacy@heylolo.ai.
You agree not to:
We may suspend or terminate your access to the Site if we reasonably believe you have breached these Terms. Where this is practicable and lawful we will tell you the reason and give you an opportunity to address it before terminating.
The Site, the HeyLoLo name and logo, the cloud mascot, the illustrations, the text, the code, and any other content are owned by Elumi AI Limited or its licensors and are protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Site for your personal, non-commercial use. All other rights are reserved.
If you believe content on the Site infringes your copyright, you can send a notice (in writing, with the information required by the DMCA and equivalent EU laws) to legal@heylolo.ai.
To the maximum extent permitted by applicable law, the Site and the waitlist are provided "as is" and "as available", with all faults and without warranty of any kind, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or quiet enjoyment.
We do not warrant that the Site will be uninterrupted, secure, error-free, free of harmful components, or that any information on the Site is accurate or complete.
Consumer rights: if you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction whose laws provide non-waivable consumer rights, this section does not exclude or limit those rights, and applies only to the extent permitted by those laws.
To the maximum extent permitted by applicable law, Elumi AI Limited and its officers, directors, employees, agents, and licensors are not liable for:
Our aggregate liability arising out of or relating to these Terms or your use of the Site will not exceed USD 100 or the amount you have paid us in the preceding twelve months, whichever is greater.
What we never exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; (d) any other liability that cannot be excluded or limited under the law that applies to you (for example, mandatory liability under the German Bürgerliches Gesetzbuch for consumers).
You agree to indemnify and hold Elumi AI Limited harmless from any third party claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of (a) your use of the Site in breach of these Terms or applicable law, (b) your violation of any third party right, or (c) any content you submit. This section does not apply to the extent the claim arises from our own breach, negligence, or wilful misconduct, or where it cannot be enforced under applicable consumer-protection law.
The waitlist itself is free of charge, so the EU 14-day right of withdrawal for paid digital services does not apply at this stage. If we later offer paid services, you will receive statutory withdrawal information at the point of purchase, in line with Directive 2011/83/EU.
We may update these Terms from time to time. We will update the "Last updated" date at the top of this page. If we make changes that are material to you — for example, that affect your privacy, the way the service works, your rights, or your obligations — we will notify you in advance by email (where we have one for you) and on the Site, and give you a reasonable period to review the changes before they take effect. Your continued use of the Site after the effective date is your acceptance of the updated Terms. If you do not agree, you may stop using the Site and ask us to delete your waitlist record.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of the Dubai International Financial Centre (DIFC), without regard to its conflict-of-laws rules. The courts of the DIFC have exclusive jurisdiction to settle any such dispute.
If you are a consumer, the previous paragraph does not deprive you of the protection of the mandatory consumer law of your country of residence. You can also bring proceedings against us in the courts of your country of residence, and you may rely on mandatory provisions of that country's law, including non-waivable rights under EU consumer law and equivalent laws.
EU online dispute resolution. The European Commission provides an online dispute-resolution platform at ec.europa.eu/consumers/odr. We are not currently obliged to participate in dispute resolution before a consumer arbitration board and do not undertake to do so.
For questions about these Terms, email legal@heylolo.ai.